سياسة الاسترجاع

Return, refund and replacement policy depends on products. 

For return, refund or replacement, the complaint should be reported to us via E-mail, WhatsApp or Instagram within 7 days after delivery. You must also mention your order number / contact number that you provided to us while placing the order. If a product is having a different warranty or returns period, it will be specified on those product pages.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If the product is having manufacturing defect, damage or any technical issues, a detailed video of the damage/defect must be attached.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Replacement, Exchange or Refund policy is applicable only for the products which have technical issues within warranty period. We can Replace, Exchange or Refund if the product is damaged. No refund or exchange will be given if product has no issues like – damage or technical issues.

Note- Any refund will be processed only for actual product price. Delivery charges and processing fee will not be refunded.

No warranty of any kind would be available on any products that are provided as part of promotional deals, special offers, bundle offers, clearance stock, or noted as free or super low price.

In the case of any refund for return of product that does not have any defect or damages is accepted, the customer should pay a processing fee of QR 20 or less (will be informed upon return request).

CUSTOMER SATISFACTION (STANDARD RETURN POLICY)

• Return for replacement or exchange with in: 7 days
• Return for refund within: 7 days

The following conditions are not acceptable for return, warranty and replacement.

• Any physical damage
• In invoice not indicated warranty period
• Returned without original invoice

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

HEALTH AND BEAUTY PRODUCTS WARRANTY POLICY.

• Health and Beauty products don’t cover under warranty/replacement/refund.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@qmax.qa for questions related to refunds and returns.